Answer the inbox from the panel, with templates

A reply starts from a template filled in the language the person wrote in, is sent by the application when it has a mailer that delivers or handed to the replier's mail program otherwise, and is recorded on the submission. The same is available through the API. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
2026-10-01 10:45:47 +02:00
parent 697d333ad4
commit 76d022053b
27 changed files with 1096 additions and 0 deletions
--- a/app/Support/Inbox/Replier.php
+++ b/app/Support/Inbox/Replier.php
@@ -0,0 +1,61 @@
+<?php
+
+declare(strict_types=1);
+
+namespace App\Support\Inbox;
+
+use App\Enums\ApplicationStatus;
+use App\Mail\ApplicationReplyMail;
+use App\Models\Application;
+use App\Models\ApplicationReply;
+use App\Models\User;
+use Illuminate\Support\Facades\Mail;
+
+/**
+ * Answering a submission: sending it when this application can send mail,
+ * handing it to the person's own mail program when it cannot, and keeping a
+ * record either way.
+ *
+ * "Can send" is a mailer that actually delivers. `log` and `array` accept a
+ * message and drop it, so with either of them a reply "sent from here" would
+ * be one nobody received.
+ */
+final class Replier
+{
+    public static function canSendMail(): bool
+    {
+        return ! in_array(config('mail.default'), ['log', 'array', null], true);
+    }
+
+    public static function reply(Application $application, string $subject, string $body, User $by): ApplicationReply
+    {
+        $send = self::canSendMail();
+
+        $reply = $application->replies()->create([
+            'user_id' => $by->id,
+            'user_name' => $by->name,
+            'subject' => $subject,
+            'body' => $body,
+            'channel' => $send ? ApplicationReply::MAIL : ApplicationReply::MAILTO,
+        ]);
+
+        if ($send) {
+            Mail::to($application->email, $application->name)->send(new ApplicationReplyMail($reply));
+        }
+
+        // Answered is at least contacted; a decision already taken stays.
+        if ($application->status === ApplicationStatus::New) {
+            $application->markAs(ApplicationStatus::Contacted, $by);
+        }
+
+        return $reply;
+    }
+
+    /**
+     * The same answer, for the person's own mail program to send.
+     */
+    public static function mailto(Application $application, string $subject, string $body): string
+    {
+        return 'mailto:'.$application->email.'?subject='.rawurlencode($subject).'&body='.rawurlencode($body);
+    }
+}